Reference

ayubet Terms & Conditions You Should Know

Before you open your account on ayubet, these Terms & Conditions set out what we expect from you and what you can expect from us — covering wallet…

Account RulesWallet Scope: DANA, OVO, GoPay, QRISDispute ProcessAccess & EligibilityPolicy Updates
ayubet ayubet Terms & Conditions You Should Know
POLICY CONTACT

Reach Us About These Terms

If a clause in these Terms & Conditions is unclear — or if a DANA, OVO or QRIS transaction is flagged during verification — our support…

Live Chat Open live chat from your account page any time — available 24 hours a…
Email Support Send a documented dispute or policy question to our support email; we aim to…
WhatsApp Share a payment receipt or QRIS screenshot via WhatsApp for faster resolution of cashier-related…
ACCOUNT INTEGRITY

How We Handle Policy and Account Security

These six practices reflect how ayubet manages the obligations set out in our Terms & Conditions — from the data we retain to the steps you take when…

Data Retention

We retain account and transaction records for the period required under applicable rules; you may request a summary of your…

Cookie Policy

Our site uses functional and analytics cookies to keep your session active and measure lobby performance; you can adjust preferences…

Account Security Steps

Phone verification is required before account access is granted; this step protects your wallet connections to DANA, OVO and GoPay…

Requesting Account Changes

To update registered details — including bank transfer account or linked wallet — submit a request through live chat with…

Who to Contact for Policy Queries

Our compliance contact is reachable via the support email listed in your account dashboard; cite your account ID and the…

Term Dispute Process

Disputes about how a term was applied to your account are reviewed within 72 hours; our team in Jakarta handles…

Common Questions About ayubet Terms & Conditions

These are the questions we receive most often about our Terms & Conditions — covering account access, wallet rules, data handling and how to raise a dispute.

The full Terms & Conditions are available on this page and linked from your account dashboard footer. We recommend reading them before making your first DANA or QRIS deposit.

Yes. Every wallet transaction — including DANA, OVO, GoPay and QRIS deposits or withdrawals — is governed by the payment section of these terms, as is every bank transfer through BCA or Mandiri.

We post a notice on the account login page when terms change. Continuing to use your account after the update date means you accept the revised terms; contact support if you have questions.

Access to certain lobby sections and payment rails depends on local law. You are responsible for confirming that your use of the platform is permitted where local law applies to your location.

Submit a data request through live chat or the support email listed in your dashboard; include your account ID and we aim to respond within 72 hours, in line with our data retention terms.

Open a dispute via live chat or email, citing the specific clause and your account ID. Escalated cases for Indonesian account holders are reviewed by our team handling Indonesian region queries.

Yes. You may request account closure through live chat at any time. Pending DANA, OVO or bank transfer withdrawals will be processed to completion before the account is deactivated.